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1.
Be sure you are on the following Library/Huntsville Campus Library Web page when
you begin:
http://lib.calhoun.edu/Lib/elecdata.html
2. When
you are not in the file of currently enrolled students, this
is the error message you will get:
"You are not shown
as being an enrolled student for this term." You should
email the Library/Huntsville Campus Library and report this message. You will be
added to the file of currently enrolled students if it is
during working hours. Any screen other than this one means
that the problem is related to your computer, your settings,
your internet provider, etc.
3.
Try to access more than one database vendor. For
example, try EBSCOhost and ProQuest. If you can
access one database and not another, then you have limited
the problem. Plus, you know you are in the file of currently
enrolled students that is used to authenticate current
Calhoun students.
4.
If you are getting a "failed authentication" error message,
here are some things that might be causing this.
a.
Are you using AOL or CompuServe? Some AOL/CS users
may experience difficulty accessing certain AVL resources.
This stems from the non-standard way that the integrated
AOL/CS interface handles referral pages. AOL/CS users should
minimize their special browsers and use Netscape or Internet
Explorer to access the AVL.
b.
Do you have firewall/security software installed?
Some vendors use referral pages to authenticate. The
vendor's server needs to recognize that you just left the
home access page before it allows you to access their
content without additional passwords. Some personal
firewall/privacy software can strip this referral
information from your document requests. It is the network
equivalent of blocking caller ID on your phone system. To
work around this problem, you need to add those companies to
a bypass list. To find this list, search your software's
help files for "bypass list" or "exception list". The
specific domains to include are:
*epnet.com
*oclc.com
*galegroup.com
5.
Are you using Norton’s Suite of security programs? In
addition to modifying your firewall's bypass list, if you
use Norton's Suite of security programs, you may also find
it necessary to disable Pop-up Blocker and Privacy Control.
6.
Your Internet Explorer privacy settings may be set too
high. Go to the "Tools" menu and select "Internet
Options". Click the "Privacy" tab and make sure your
settings are "medium" or lower.
7.
Are you using a Macintosh computer? If so, EBSCO
recommends that Macintosh users use Netscape 6.0 or higher,
or Safari 1.0.
8.
If you are still having problems, go back and check all
your Internet Explorer (or other browser) settings.
Click on each tab and look for anywhere that
popup blockers are enabled, and ‘uncheck’ to disable them.
Look for anywhere java scripts and cookies might be
disabled, and enable them, including under the “advanced”
tab.
Under the security tab, click on ‘trusted
sites’. Uncheck “require server verification (https:) for
all sites in this zone”. Then click on ‘sites’ and type in
the Brewer Library/Huntsville Campus Library URL:
http://lib.calhoun.edu/lib Then click on ‘sites’ again
and add this URL as well:
http://lib.calhoun.cc.al.us/lib
9.
Are you running automatic updates for your Internet Explorer
(or other browser), Windows, virus or security software?
Automatic updates can change your privacy or
settings, or even your firewall settings, resetting these
even though you have already changed them. This could be
why you may have gone through all of this before and been
able to access the databases one day, and then cannot access
them the next day. Note that since XP came with its own
security and firewall program, so there may be no need to
use another. Several security programs running could stop
your browser from accessing certain websites.
11.
Contact us at:
reference@calhoun.edu
Brewer Library, Decatur – 306-2777
Huntsville Campus Library, Huntsville – 890-4777
Rev 4.2009
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