Troubleshooting Tips

Last update: October 2, 2017 ShareThis

1.       Be sure you are on the Calhoun Library Web page when you start.

2.    When prompted for a Log In, enter the Username and Password that you use for My Calhoun.

 3.       What if I don't know my C Number? Neither Admissions staff nor Library staff is permitted to give a student his or her C Number over the telephone. Students will be given their C Number in person with a picture ID in the Admissions Office.

4.       Why was I able to access the databases last semester but not this semester? Access is for authorized users only. Only currently enrolled Calhoun students and current employees, full time and adjunct, have remote access to online databases through the Library Web site.

Students who are not currently enrolled this semester can access the Alabama Virtual Library databases through the AVL Web site that is geo-authenticated and found at: www.avl.lib.al.us. Students not currently enrolled at Calhoun will have access to Alabama Virtual Library databases but not those licensed by Calhoun Community College.

5.       I am a 'dual enrollment' student. Do I have access to online databases and eBooks offered through the Calhoun Library Web site? Yes, however, not until you are registered and receive a Calhoun C number.

6.       If you are not able to access one database vendor, try another. For example, try EBSCOhost and ProQuest. If you can access one database vendor and not another, then there may be an issue on the database vendor side.

7.       If you are getting a "failed authentication" error message, is AOL your Internet provider? Some AOL users may experience difficulty accessing certain online resources. AOL users should minimize the AOL browser and use Internet Explorer or another Internet browser to access the database.

8.       Do you use Norton's Suite of security programs? If you use Norton's Suite of security programs you may find it necessary to disable Pop-up Blocker and Privacy Control.

9.      Your Internet Explorer privacy settings may be set too high.  Go to the "Tools" menu and select "Internet Options". Click the "Privacy" tab and make sure your "medium" or lower.

10.       Are you running automatic updates for your Internet Explorer (or other browser), Windows, virus or security software?

Automatic updates can change your privacy settings or even your firewall settings by re-setting them without your knowledge. This could be why you may have gone through all of these steps before and been able to access the databases one day, and then cannot access them the next day. Several security programs running at the same time can also stop your browser from accessing certain Web sites.

11.       What are the minimum browser requirements for EBSCO Interfaces?

EBSCO Browser Requirements   

12. 

reference@calhoun.edu   

Brewer Library, Decatur Campus – 256-306-2777

Huntsville Campus Library – 256-890-4777

Rev 10.2017